Complaints

“If you wish to register a complaint, please write to:

Suzanne Bradshaw
Mortgage and Finance Arena Ltd
16a Enterprise Business Park,
Prime Park Way,
Derby
DE1 3QB

or telephone 01332 300300

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567