Complaints

We pride ourselves on offering a high-quality service, giving every single client an individual service that we’re proud of. If you wish to register a complaint, please write to:

Suzanne Bradshaw
Mortgage and Finance Arena Ltd
16a Enterprise Business Park,
Prime Park Way,
Derby
DE1 3QB

or telephone 01332 300300

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service by contacting them on 0800 023 4 567