Who regulates us

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Authorised, regulated and committed to your financial success

Mortgage and Finance Arena Ltd is authorised and regulated by the Financial Conduct Authority and is entered Financial Services Register (www.fca.org.uk/register) under reference 706676. The information contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. The company is registered in England and Wales under reference 09490530 with its registered address at 16a Prime Enterprise Park, Prime Parkway, Derby DE1 3QB.

Complaints

At Mortgage and Finance Arena, we are dedicated to providing exceptional customer service and ensuring your satisfaction is our top priority. However, if you ever feel the need to register a complaint, we are here to listen and address your concerns promptly.

Our commitment to transparent and efficient complaint handling means that we have established internal procedures to ensure a fair resolution. Should you require more information about our complaints process, please don’t hesitate to ask, and we will gladly provide you with a summary.

If you wish to register a complaint, please write to or telephone Suzanne Bradshaw at Mortgage and Finance Arena Ltd, 16a Enterprise Business Park, Prime Park Way, Derby DE1 3QB – 01332 300300.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

Your satisfaction matters to us, and we are here to ensure your peace of mind throughout your journey with Mortgage and Finance Arena Ltd.

Your financial well-being is our priority.

Honest opinions from people like you

There simply are no superlatives sufficient to thank you for your fantastic service! I would highly recommend mortgage and finance area to any of my friends or family looking for a mortgage. You’ve made our dreams come true! The team go above and beyond to make everything so easy.

The advice and financial services I have recently had from Charlotte at Morgage And Finance Ltd in Derby has been first class. Very professional, helpful, efficient and supportive. I wholeheartedly recommend them.

Suzanne and Charlotte were amazing and made the process of buying our first home completely stress-free for us. They were both on hand if we ever had any problems/questions and always responded with knowledgeable and completely honest answers. I would highly recommend.

If I could rate this company more than 5 stars I would. I cannot fault the service and support my partner and I have received whilst getting our first mortgage together. Ian and Megan have been amazing, making the process completely stress free. They were both on hand if we ever had any questions. I would highly recommend. Thank you!

There simply are no superlatives sufficient to thank you for your fantastic service! I would highly recommend mortgage and finance arena to any of my friends or family looking for a mortgage. You’ve made our dreams come true! The team go above and beyond to make everything so easy.